Designing Logic Vapes’ Transactional Kiosk
Designing Logic Vapes' Transactional Kiosk
Designing Logic Vapes’ Transactional Kiosk
Designing Logic Vapes' Transactional Kiosk
Designing Logic Vapes' Transactional Kiosk
Delivered intuitive guided flows that made checkout 46% faster.
Delivered intuitive guided flows that made checkout 46% faster.
Delivered intuitive guided flows that made checkout 46% faster.
Delivered intuitive guided flows that made checkout 46% faster.
Delivered intuitive guided flows that made checkout 46% faster.
Role
Product Designer
Role
Product Designer
Role
Product Designer
Role
Product Designer
Role
Product Designer
Team
Developer, User Researcher
Product Owner, Copywriter
Team
Developer, User Researcher
Product Owner, Copywriter
Team
Developer, User Researcher
Product Owner, Copywriter
Team
Developer, User Researcher
Product Owner, Copywriter
Team
Developer, User Researcher
Product Owner, Copywriter
Responsibilities
UX/UI Design, Usability Testing
In-Store Observation
Responsibilities
UX/UI Design, Usability Testing
In-Store Observation
Responsibilities
UX/UI Design, Usability Testing
In-Store Observation
Responsibilities
UX/UI Design, Usability Testing
In-Store Observation
Responsibilities
UX/UI Design, Usability Testing
In-Store Observation
Challenge
Logic Vapes customers were abandoning purchases due to long queues, unclear product information, and a clunky checkout flow. My challenge was to design a self-service touchscreen kiosk delivering a fast, intuitive and compliant shopping experience that worked for both customers and staff in retailers.
Challenge
Logic Vapes customers were abandoning purchases due to long queues, unclear product information, and a clunky checkout flow. My challenge was to design a self-service touchscreen kiosk delivering a fast, intuitive and compliant shopping experience that worked for both customers and staff in retailers.
Challenge
Logic Vapes customers were abandoning purchases due to long queues, unclear product information, and a clunky checkout flow. My challenge was to design a self-service touchscreen kiosk delivering a fast, intuitive and compliant shopping experience that worked for both customers and staff in retailers.
Challenge
Logic Vapes customers were abandoning purchases due to long queues, unclear product information, and a clunky checkout flow. My challenge was to design a self-service touchscreen kiosk delivering a fast, intuitive and compliant shopping experience that worked for both customers and staff in retailers.
Challenge
Logic Vapes customers were abandoning purchases due to long queues, unclear product information, and a clunky checkout flow. My challenge was to design a self-service touchscreen kiosk delivering a fast, intuitive and compliant shopping experience that worked for both customers and staff in retailers.
Key Impact
📈 +29% sales uplift in product lines
😀 85% post-launch user satisfaction
⚡ 46% faster checkout experience
Key Impact
📈 +29% sales uplift in product lines
😀 85% post-launch user satisfaction
⚡ 46% faster checkout experience
Key Impact
📈 +29% sales uplift in product lines
😀 85% post-launch user satisfaction
⚡ 46% faster checkout experience
Key Impact
📈 +29% sales uplift in product lines
😀 85% post-launch user satisfaction
⚡ 46% faster checkout experience
Key Impact
📈 +29% sales uplift in product lines
😀 85% post-launch user satisfaction
⚡ 46% faster checkout experience
Research and Insights
Through field research and in-store observation, I identified key pain points.
Slow, confusing checkout causing drop‑offs
Unclear product details creating hesitation
Poorly timed age verification
Cluttered touchscreen UI with small tap zones
Through these findings, my goal was the ensure the experience was effortless and trustworthy.
Research and Insights
Through field research and in-store observation, I identified key pain points.
Slow, confusing checkout causing drop‑offs
Unclear product details creating hesitation
Poorly timed age verification
Cluttered touchscreen UI with small tap zones
Through these findings, my goal was the ensure the experience was effortless and trustworthy.
Research and Insights
Through field research and in-store observation, I identified key pain points.
Slow, confusing checkout causing drop‑offs
Unclear product details creating hesitation
Poorly timed age verification
Cluttered touchscreen UI with small tap zones
Through these findings, my goal was the ensure the experience was effortless and trustworthy.
Research and Insights
Through field research and in-store observation, I identified key pain points.
Slow, confusing checkout causing drop‑offs
Unclear product details creating hesitation
Poorly timed age verification
Cluttered touchscreen UI with small tap zones
Through these findings, my goal was the ensure the experience was effortless and trustworthy.
Research and Insights
Through field research and in-store observation, I identified key pain points.
Slow, confusing checkout causing drop‑offs
Unclear product details creating hesitation
Poorly timed age verification
Cluttered touchscreen UI with small tap zones
Through these findings, my goal was the ensure the experience was effortless and trustworthy.
Design Approach
Flow Architecture Redesign
Moved age verification to the start of the flow to avoid late‑stage drop‑offs while maintaining full compliance
Educational Micro-videos
Introduced short animations during onboarding to build trust, explain products, and reduce the need for staff assistance
Hardware Optimisation
Partnered with hardware teams to ensure ergonomic layouts, responsive touch sensitivity and durability for high-traffic environments
Design Approach
Flow Architecture Redesign
Moved age verification to the start of the flow to avoid late‑stage drop‑offs while maintaining full compliance
Educational Micro-videos
Introduced short animations during onboarding to build trust, explain products, and reduce the need for staff assistance
Hardware Optimisation
Partnered with hardware teams to ensure ergonomic layouts, responsive touch sensitivity and durability for high-traffic environments
Design Approach
Flow Architecture Redesign
Moved age verification to the start of the flow to avoid late‑stage drop‑offs while maintaining full compliance
Educational Micro-videos
Introduced short animations during onboarding to build trust, explain products, and reduce the need for staff assistance
Hardware Optimisation
Partnered with hardware teams to ensure ergonomic layouts, responsive touch sensitivity and durability for high-traffic environments
Design Approach
Flow Architecture Redesign
Moved age verification to the start of the flow to avoid late‑stage drop‑offs while maintaining full compliance
Educational Micro-videos
Introduced short animations during onboarding to build trust, explain products, and reduce the need for staff assistance
Hardware Optimisation
Partnered with hardware teams to ensure ergonomic layouts, responsive touch sensitivity and durability for high-traffic environments
Design Approach
Flow Architecture Redesign
Moved age verification to the start of the flow to avoid late‑stage drop‑offs while maintaining full compliance
Educational Micro-videos
Introduced short animations during onboarding to build trust, explain products, and reduce the need for staff assistance
Hardware Optimisation
Partnered with hardware teams to ensure ergonomic layouts, responsive touch sensitivity and durability for high-traffic environments
Wireframing & Prototyping
Using Figma, I created mid-fidelity wireframes to validate flows and align internal teams.
The visual design focused on high contrast, large tap targets and clear hierarchy to ensure quick scanning
Special focus went into refining:
Age verification prompts being visible yet low friction
Product selection interfaces designed to reduce decision fatigue
These refinements led to faster decisions and fewer errors during testing.
Wireframing & Prototyping
Using Figma, I created mid-fidelity wireframes to validate flows and align internal teams.
The visual design focused on high contrast, large tap targets and clear hierarchy to ensure quick scanning
Special focus went into refining:
Age verification prompts being visible yet low friction
Product selection interfaces designed to reduce decision fatigue
These refinements led to faster decisions and fewer errors during testing.
Wireframing & Prototyping
Using Figma, I created mid-fidelity wireframes to validate flows and align internal teams.
The visual design focused on high contrast, large tap targets and clear hierarchy to ensure quick scanning
Special focus went into refining:
Age verification prompts being visible yet low friction
Product selection interfaces designed to reduce decision fatigue
These refinements led to faster decisions and fewer errors during testing.
Wireframing & Prototyping
Using Figma, I created mid-fidelity wireframes to validate flows and align internal teams.
The visual design focused on high contrast, large tap targets and clear hierarchy to ensure quick scanning
Special focus went into refining:
Age verification prompts being visible yet low friction
Product selection interfaces designed to reduce decision fatigue
These refinements led to faster decisions and fewer errors during testing.
Wireframing & Prototyping
Using Figma, I created mid-fidelity wireframes to validate flows and align internal teams.
The visual design focused on high contrast, large tap targets and clear hierarchy to ensure quick scanning
Special focus went into refining:
Age verification prompts being visible yet low friction
Product selection interfaces designed to reduce decision fatigue
These refinements led to faster decisions and fewer errors during testing.
Iteration & Outcomes
Moved age check upfront to cut abandonment at checkout
Simplified navigation with category first layout
Optimised UI for speed and clarity in high traffic use
Resolved friction from misplaced age check through rapid iteration
As a result, the kiosk delivered smoother transactions, shorter lines, and happier customers.
Iteration & Outcomes
Moved age check upfront to cut abandonment at checkout
Simplified navigation with category first layout
Optimised UI for speed and clarity in high traffic use
Resolved friction from misplaced age check through rapid iteration
As a result, the kiosk delivered smoother transactions, shorter lines, and happier customers.
Iteration & Outcomes
Moved age check upfront to cut abandonment at checkout
Simplified navigation with category first layout
Optimised UI for speed and clarity in high traffic use
Resolved friction from misplaced age check through rapid iteration
As a result, the kiosk delivered smoother transactions, shorter lines, and happier customers.
Iteration & Outcomes
Moved age check upfront to cut abandonment at checkout
Simplified navigation with category first layout
Optimised UI for speed and clarity in high traffic use
Resolved friction from misplaced age check through rapid iteration
As a result, the kiosk delivered smoother transactions, shorter lines, and happier customers.
Iteration & Outcomes
Moved age check upfront to cut abandonment
Simplified navigation with category first layout
Optimised UI for speed in high traffic use
Resolved friction from misplaced age check and heavy transitions through rapid iteration
Post‑launch observations confirmed higher engagement
What I learned
This project proved that simple, compliant UX can deliver measurable business impact when grounded in real world user behaviour and cross-team collaboration. If I tackled this again, I’d run more accessibility audits upfront to ensure the kiosk was optimised for all users, and I’d integrate real-time analytics to fine-tune flows post-launch.
What I learned
This project proved that simple, compliant UX can deliver measurable business impact when grounded in real world user behaviour and cross-team collaboration. If I tackled this again, I’d run more accessibility audits upfront to ensure the kiosk was optimised for all users, and I’d integrate real-time analytics to fine-tune flows post-launch.
What I learned
This project proved that simple, compliant UX can deliver measurable business impact when grounded in real world user behaviour and cross-team collaboration. If I tackled this again, I’d run more accessibility audits upfront to ensure the kiosk was optimised for all users, and I’d integrate real-time analytics to fine-tune flows post-launch.
What I learned
This project proved that simple, compliant UX can deliver measurable business impact when grounded in real world user behaviour and cross-team collaboration. If I tackled this again, I’d run more accessibility audits upfront to ensure the kiosk was optimised for all users, and I’d integrate real-time analytics to fine-tune flows post-launch.
What I learned
This project proved that simple, compliant UX can deliver measurable business impact when grounded in real world user behaviour and cross-team collaboration. If I tackled this again, I’d run more accessibility audits upfront to ensure the kiosk was optimised for all users, and I’d integrate real-time analytics to fine-tune flows post-launch.