Emotion-Led Design for Connection and Conversion

Emotion-Led Design for Connection and Conversion

Emotion-Led Design for Connection and Conversion

Emotion-Led Design for Connection and Conversion

Emotion-Led Design for Connection and Conversion

Storytelling and bold UX for ŠKODA’s mobile-first, expressive audience

Storytelling and bold UX for ŠKODA’s mobile-first, expressive audience

Storytelling and bold UX for ŠKODA’s mobile-first, expressive audience

Storytelling and bold UX for ŠKODA’s mobile-first, expressive audience

Storytelling and bold UX for ŠKODA’s mobile-first, expressive audience

Role: UX Designer, Copywriter
Tools: Figma, Photoshop, Illustrator

Role: UX Designer, Copywriter
Tools: Figma, Photoshop, Illustrator

Role: UX Designer, Copywriter
Tools: Figma, Photoshop, Illustrator

Role: UX Designer, Copywriter
Tools: Figma, Photoshop, Illustrator

Role: UX Designer, Copywriter
Tools: Figma, Photoshop, Illustrator

Challenge

ŠKODA sought to shift its image from practical to aspirational while preserving the trust of its audience. Partnering with Paloma Faith to create boldness and individuality, they tasked me with leading the UX strategy for a microsite designed to emotionally engage younger customers and inspire exploration beyond conversion.

Challenge

ŠKODA sought to shift its image from practical to aspirational while preserving the trust of its audience. Partnering with Paloma Faith to create boldness and individuality, they tasked me with leading the UX strategy for a microsite designed to emotionally engage younger customers and inspire exploration beyond conversion.

Challenge

ŠKODA sought to shift its image from practical to aspirational while preserving the trust of its audience. Partnering with Paloma Faith to create boldness and individuality, they tasked me with leading the UX strategy for a microsite designed to emotionally engage younger customers and inspire exploration beyond conversion.

Challenge

ŠKODA sought to shift its image from practical to aspirational while preserving the trust of its audience. Partnering with Paloma Faith to create boldness and individuality, they tasked me with leading the UX strategy for a microsite designed to emotionally engage younger customers and inspire exploration beyond conversion.

Challenge

ŠKODA sought to shift its image from practical to aspirational while preserving the trust of its audience. Partnering with Paloma Faith to create boldness and individuality, they tasked me with leading the UX strategy for a microsite designed to emotionally engage younger customers and inspire exploration beyond conversion.

Impact

🔼 +56% microsite traffic

📱 +64% mobile engagement

🚘 More test drive bookings

Impact

🔼 +56% microsite traffic

📱 +64% mobile engagement

🚘 More test drive bookings

Impact


🔼 +56% microsite traffic

📱 +64% mobile engagement

🚘 More test drive bookings

Impact

🔼 +56% microsite traffic

📱 +64% mobile engagement

🚘 More test drive bookings

Impact


🔼 +56% microsite traffic

📱 +64% mobile engagement

🚘 More test drive bookings

paloma-card-nomac_02.jpg
paloma-card-nomac_02.jpg
paloma-card-nomac_02.jpg
paloma-card-nomac_02.jpg
paloma-card-nomac_02.jpg

Strategy

User research showed younger, mobile‑first audiences valued self‑expression over technical specs. I designed a microsite inspired by Paloma Faith’s bold persona, using her expressive style to guide a narrative-led approach centred on visual tone. I designed interactions to feel more immersive and personal to build brand values. Thus shifting from a product showcase to a storytelling experience that forged an emotional bond with ŠKODA.

Strategy

User research showed younger, mobile‑first audiences valued self‑expression over technical specs. I designed a microsite inspired by Paloma Faith’s bold persona, using her expressive style to guide a narrative-led approach centred on visual tone. I designed interactions to feel more immersive and personal to build brand values. Thus shifting from a product showcase to a storytelling experience that forged an emotional bond with ŠKODA.

Strategy

User research showed younger, mobile‑first audiences valued self‑expression over technical specs. I designed a microsite inspired by Paloma Faith’s bold persona, using her expressive style to guide a narrative-led approach centred on visual tone. I designed interactions to feel more immersive and personal to build brand values. Thus shifting from a product showcase to a storytelling experience that forged an emotional bond with ŠKODA.

Strategy

User research showed younger, mobile‑first audiences valued self‑expression over technical specs. I designed a microsite inspired by Paloma Faith’s bold persona, using her expressive style to guide a narrative-led approach centred on visual tone. I designed interactions to feel more immersive and personal to build brand values. Thus shifting from a product showcase to a storytelling experience that forged an emotional bond with ŠKODA.

Strategy

User research showed younger, mobile‑first audiences valued self‑expression over technical specs. I designed a microsite inspired by Paloma Faith’s bold persona, using her expressive style to guide a narrative-led approach centred on visual tone. I designed interactions to feel more immersive and personal to build brand values. Thus shifting from a product showcase to a storytelling experience that forged an emotional bond with ŠKODA.

Design Features


Emotional Storytelling

Exclusive Paloma video content and Prince’s Trust collaboration; music inspired micro‑interactions.


Bold Visual Language

Elegant typography, layered gradients, and scroll triggered reveals matching the aspirational theme.


Mobile Optimisation

Built mobile first and tested across breakpoints. Optimised key flows to simplify the path from inspiration to action such as booking test drives.

FeaturesDesign


Emotional Storytelling

Exclusive Paloma video content and Prince’s Trust collaboration; music inspired micro‑interactions.


Bold Visual Language

Elegant typography, layered gradients, and scroll triggered reveals matching the aspirational theme.


Mobile Optimisation

Built mobile first and tested across breakpoints. Optimised key flows to simplify the path from inspiration to action such as booking test drives.

Design Features

Emotional Storytelling

Exclusive Paloma video content and Prince’s Trust collaboration; music inspired micro‑interactions.


Bold Visual Language

Elegant typography, layered gradients, and scroll triggered reveals matching the aspirational theme.


Mobile Optimisation

Built mobile first and tested across breakpoints. Optimised key flows to simplify the path from inspiration to action such as booking test drives.

Design Features


Emotional Storytelling

Exclusive Paloma video content and Prince’s Trust collaboration; music inspired micro‑interactions.


Bold Visual Language

Elegant typography, layered gradients, and scroll triggered reveals matching the aspirational theme.


Mobile Optimisation

Built mobile first and tested across breakpoints. Optimised key flows to simplify the path from inspiration to action such as booking test drives.

Design Features


Emotional Storytelling

Exclusive Paloma video content and Prince’s Trust collaboration; music inspired micro‑interactions.


Bold Visual Language

Elegant typography, layered gradients, and scroll triggered reveals matching the aspirational theme.


Mobile Optimisation

Built mobile first and tested across breakpoints. Optimised key flows to simplify the path from inspiration to action such as booking test drives.

Iteration & Handoff

Sprints Drove UX Refinements

Introducing a sticky navigation cut drop‑offs and compressing videos for faster load times.


Easing Scroll Fatigue

Slower animations and visual rest states ensured improved user engagement.


Developer Collaboration

I partnered closely with full-stack developers, sharing responsive prototypes and building a lightweight motion system that kept performance consistent across every device.

Iteration & Handoff

Sprints Drove UX Refinements

Introducing a sticky navigation cut drop‑offs and compressing videos for faster load times.


Easing Scroll Fatigue

Slower animations and visual rest states ensured improved user engagement.


Developer Collaboration

I partnered closely with full-stack developers, sharing responsive prototypes and building a lightweight motion system that kept performance consistent across every device.

Iteration & Handoff

Sprints Drove UX Refinements

Introducing a sticky navigation cut drop‑offs and compressing videos for faster load times.


Easing Scroll Fatigue

Slower animations and visual rest states ensured improved user engagement.


Developer Collaboration

I partnered closely with full-stack developers, sharing responsive prototypes and building a lightweight motion system that kept performance consistent across every device.

Iteration & Handoff

Sprints Drove UX Refinements

Introducing a sticky navigation cut drop‑offs and compressing videos for faster load times.


Easing Scroll Fatigue

Slower animations and visual rest states ensured improved user engagement.


Developer Collaboration

I partnered closely with full-stack developers, sharing responsive prototypes and building a lightweight motion system that kept performance consistent across every device.

Iteration & Handoff

Sprints Drove UX Refinements

Introducing a sticky navigation cut drop‑offs and compressing videos for faster load times.


Easing Scroll Fatigue

Slower animations and visual rest states ensured improved user engagement.


Developer Collaboration

I partnered closely with full-stack developers, sharing responsive prototypes and building a lightweight motion system that kept performance consistent across every device.

What Didn’t Work


Abstract Copy Underperformed

A/B testing showed a conversational tone improved engagement with users.


Subtle Transitions Lagged

On lower devices so I simplified animation layers for broader compatibility.


Users Ignored Filters

Leading me to pivot to emotion-led navigation based off campaign.

What Didn’t Work


Abstract Copy Underperformed

A/B testing showed a conversational tone improved engagement with users.


Subtle Transitions Lagged

On lower devices so I simplified animation layers for broader compatibility.


Users Ignored Filters

Leading me to pivot to emotion-led navigation based off campaign.

What Didn’t Work


Abstract Copy Underperformed

A/B testing showed a conversational tone improved engagement with users.


Subtle Transitions Lagged

On lower devices so I simplified animation layers for broader compatibility.


Users Ignored Filters

Leading me to pivot to emotion-led navigation based off campaign.

What Didn’t Work


Abstract Copy Underperformed

A/B testing showed a conversational tone improved engagement with users.


Subtle Transitions Lagged

On lower devices so I simplified animation layers for broader compatibility.


Users Ignored Filters

Leading me to pivot to emotion-led navigation based off campaign.

What Didn’t Work


Abstract Copy Underperformed

A/B testing showed a conversational tone improved engagement with users.


Subtle Transitions Lagged

On lower devices so I simplified animation layers for broader compatibility.


Users Ignored Filters

Leading me to pivot to emotion-led navigation based off campaign.

What I learned

Designing for emotion means balancing aesthetics with usability to create experiences that are both beautiful and intuitive. Storytelling goes beyond marketing, it shapes user connection and drives conversion through meaning and memorability. Above all, an authentic brand personality builds trust and lasting value.

What I learned

Designing for emotion means balancing aesthetics with usability to create experiences that are both beautiful and intuitive. Storytelling goes beyond marketing, it shapes user connection and drives conversion through meaning and memorability. Above all, an authentic brand personality builds trust and lasting value.

What I learned

Designing for emotion means balancing aesthetics with usability to create experiences that are both beautiful and intuitive. Storytelling goes beyond marketing, it shapes user connection and drives conversion through meaning and memorability. Above all, an authentic brand personality builds trust and lasting value.

What I learned

Designing for emotion means balancing aesthetics with usability to create experiences that are both beautiful and intuitive. Storytelling goes beyond marketing, it shapes user connection and drives conversion through meaning and memorability. Above all, an authentic brand personality builds trust and lasting value.

What I learned

Designing for emotion means balancing aesthetics with usability to create experiences that are both beautiful and intuitive. Storytelling goes beyond marketing, it shapes user connection and drives conversion through meaning and memorability. Above all, an authentic brand personality builds trust and lasting value.

Focus Areas
Automotive
Brand Campaign
Storytelling
UX Design
Interaction Design

Focus Areas
Automotive
Brand Campaign
Storytelling
UX Design
Interaction Design

Focus Areas
Automotive
Brand Campaign
Storytelling
UX Design
Interaction Design

Focus Areas
Automotive
Brand Campaign
Storytelling
UX Design
Interaction Design

Focus Areas
Automotive
Brand Campaign
Storytelling
UX Design
Interaction Design

© 2025

Will Cundall / UX Product Designer

© 2025

Will Cundall / UX Product Designer

© 2025

Will Cundall

UX Product Designer

© 2025

Will Cundall / UX Product Designer

© 2025

Will Cundall

UX Product Designer